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GETTING STARTED REGISTRATION BIDDING » The DynaCorp Process » Recommended Strategies INSPECTION PAYMENT PICKUP OTHER POLICIES / PROCEDURES » Forgotten Items » Guarantees/Warranties » Erronous Bids / Problems

DynaCorp Auctions offers a different level of service for buyers. We want our customers to have the best experience possible during the process of viewing, bidding, and purchasing merchandise, from start to finish. As an events-based site, our auctions provide the utmost in quality and variety. We provide photo catalogs for every auction; and our website contains accurate representations of thousands of products in upcoming auctions.

For buyers, we put our customers first. We handle each transaction individually and work to make your buying experience quick and efficient. We guarantee that you will be satisfied with every aspect of the buying process. If not, contact us and we will work with you to meet your online buying needs.

If you have questions or concerns about how to get started or what the online auction process is about, read our Buyer Policies and Procedures or check our calendar for upcoming events.

◊ GETTING STARTED
Unlike other online auction providers, DynaCorp Auctions seeks to streamline your bidding experience into five easy steps:

1. Registration
2. Bidding
3. Inspection
4. Payment
5. Pickup

Unlike traditional auctions, bidding for our events opens several weeks ahead of time and ends at a designated time. We invite you to register on our site first. This will allow you to take part in the auction process at your convenience from literally anywhere, thanks to our online catalog. In the details for each event, you will find specific dates and times for the opening, inspection, closing, and removal dates.

Once bidding opens, you can then place your bids via our online system for the entire duration of the auction. Please keep in mind that before an auction closes, bidders will have the opportunity to inspect and even test auction items with the assistance of our knowledgeable staff. Items will be available for removal on a designated date. If you are unable to pick up your item(s) for any reason, please contact Customer Service to learn more about our shipping options.

◊ Registration
You must register on our site in order to bid on items. 

Registration is FREE. Yet, we authorize your debit/credit card for a fully-refundable fee of $1.00 (One Dollar) to verify the validity of your card. Per our policy, this authorization expires immediately after the event is over.

Once you’ve registered, you’re ready to go. Your bidder number and password apply to each of our events. After registering for a specific event, you will be asked to confirm your registration as acceptance that you have read and understand the terms and conditions for the event.

According to our Privacy Policy, DynaCorp Auctions never shares your e-mail address or other personal information. DynaCorp Auctions reserves the right to cancel, suspend, or reschedule the sale or timing of items and events.

◊ BIDDING

The DynaCorp Bidding Process
To place a bid, it is important to register first on our site. Click here to register. Remember, we only accept online bids. No written, email, or telephone bids will be accepted.

After you have completed registration, beginning the bidding process is fun and easy.Once you’re logged into our system, locate the auction event in which you’re interested. Peruse the online catalog to find and research items. Then, as soon as you are ready to place a bid, simply click the link for “Online Bidding” to begin.

You will be asked to enter your bidder number and password in order to enter your initial bid. You also will have the option to specify a maximum bid. You then will be required to confirm that you accept the terms and conditions of sale for the event before your bid is final. Please remember that individual auction events have their own respective policies and conditions that you must review and meet before beginning the bidding process.

Most bids begin at $0.00 or $1.00 and go to the customer with the highest bid. Most items generally have no minimum bid. If there are multiple items in a lot, you set your bid at a single item rate but pay the per item price X the total number of items. That is, if a lot has 10 items and you set a bid of $1.00 per item, you would then pay $10.00 in total if you had the winning bid.

You will receive an immediate email notification in the event that you are outbid for a particular item. Outbid notices cease at 12:00 a.m. on the day of the auction. We recommend that you check in regularly with your online account to track and review your bids. After an auction closes, you can find out what items you have won easily via your online account. Just click on “Review Bids” to find out the status of the items on which you have placed bids.

Yet, please note that, for most of our online auction events, items do not close all at once. Most catalogs close at a rate of five items per minute. However, the end of an auction is a dynamic process, as our deadline is automatically extended if we receive a bid for an item four minutes before the end of a listed closing time.

Winning bidders will receive email notification with a detailed description of the item(s) won and an automatic payment receipt. If you utilize multiple email addresses, please note that bidding notifications and payment receipts will be delivered to the primary address listed in your profile.

Recommended Strategies
A simple strategy is to keep track of the progress of your bid on your online account. This will allow you to see when you’ve been outbid and determine if/when you want to increase your bid. Many bidders purposefully place an elevated bid in order to improve their chances of winning the item in question.

However, some bidders prefer to wait until the day of the event, particularly in the final moments before closing. The final moments of an auction can become quite competitive, especially with closings on multiple items at once. As a result, we suggest that you consider taking advantage of the maximum bid feature to increase your chances of successfully winning the bid.

Finally, please note that it is possible to make bulk bids on certain lots in limited circumstances. If you are interested in placing a bulk bid, please email us with your offer. A deposit for accepted offers must be received in certified funds at least two days (48 hours) before the event closing time.

◊ inspection
Each DynaCorp auction ends with a predetermined inspection period, usually the day before closing. We often find that customers who come to view merchandise in person get a better idea of value and thus are able to place more competitive bids.

We strive to do our best to provide accurate representations of items through clear photographs and descriptive text. If you cannot attend an open house session, be sure to study our catalog thoroughly. For any item of interest, be sure to read descriptions carefully and pay close attention to the details provided in the photos.

◊ PAYMENT
You can pay for items via the credit card registered on your online account. We accept all major credit cards. Winning bidders will receive email notification with a detailed description of the item. Since our auctions are online events, our primary method of payment is by credit card. For normal items, winning bids will be automatically charged to the card on file in your online account. For larger items, such as property, cars, etc, we do accept wire transfers rather than credit cards, though we advise that you contact a Customer Service representative to make arrangements. Once payment has been made, our convenient system will automatically send a receipt to the email address registered in your online account.

In addition to your final bid price, you will be charged a buyer’s premium of 15% for every item on which you place a bid, unless noted otherwise in event terms and conditions. You also will be charged sales tax based on the state in which the items are located, except in the event that you send us appropriate tax-exemption forms in advance of the event closing.

Tax-exemption forms must be submitted per event and must be accompanied by your bidder number and the posted event closing date. Please note that forms without this information cannot be processed. Click here to download a tax-exemption form.

For Maryland sales, note that the state of Maryland does not accept out of state tax-exemption forms. In order to receive a refund, it is necessary to apply directly to the state itself.

◊ pickup
For each auction event, DynaCorp sets up scheduled pickup times for winning bids. Check the terms and conditions section of each event or your email receipt for specific details on pickup dates and locations. These pickup dates and times are usually fixed, based on the schedules of our clients, and cannot be changed.

Also, please note that DynaCorp does not provide equipment to help you with pickup. You must bring with you any equipment that you need for removal, such as pads or dollies. Alternatively, you can arrange for a mover to retrieve your winning items. However, your mover must have a copy of your email receipt in order to pick up your items. To ensure that your mover retrieves the correct items, DynaCorp suggests that you arrange to meet your moving person at the pickup site. Please note that any damage to purchased items during pickup is the buyer’s responsibility. According to policy, DynaCorp does not issue any warranties for auction merchandise.

◊ Other Policies / procedures
DynaCorp Auctions wants to provide you, the customer, with the best possible online auction experience. To this end, it is important to review our policies and procedures so that you fully understand all aspects of the online auction process. You may also find our FAQs helpful for additional questions and concerns.

Abandoned Items
If you decide to not remove your items during one of the scheduled removal times, your items will be considered abandoned. After an auction event, space must be cleared out. Any remaining items left for pickup after the scheduled removal times will be charged an additional fee. If you are unable to remove your items for some reason, please contact our Customer Service team to make alternative arrangements.

Guarantees/Warranties
All items are sold "AS IS, WHERE IS, with all faults, known & unknown, with NO guaranties or WARRANTIES expressed or implied, of any kind, by the lot number affixed to the item, including but not limited to condition, authenticity or testing, completeness, suitability, fitness or merchantability for any purpose. Please keep in mind that DynaCorp Auctions is in NO way a retail store. We are online Auctioneers & Liquidators and so forth, ALL SALES ARE FINAL; NO CREDITS OR REFUNDS of any kind are given. You are bidding and buying based upon your own inspection, your own determination of value, and your own decision to bid. Fakes & Forgeries may be present in any sale: LIVE PREVIEW OR INSPECTION IS YOUR BEST PROTECTION! DynaCorp Auctions takes no responsibility for errors or omissions of any kind, including catalog descriptions and photographs. Keep in mind that most auctioned items are used and may have light surface scratches, defects, damages, repairs and or dents /dings. Preview is suggested in order to gauge the condition of each piece. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. All descriptions are made in good faith, however, preview or inspection is highly recommended to gauge the exact nature and condition of all pieces.

Also, be aware that the contents of the online catalog for a particular event can change. Items are often added or removed from an auction for various reasons. Check your online account often to see the status of your bids to find out about any amendments to lots on which you have placed a bid.

Condition of property is not warranted. Deficiencies, when known, have been indicated in the property descriptions. However, absence of any indicated deficiencies does not mean that none exists. Therefore, the bidder should ascertain the condition of the item through physical inspection. Please also reference the Warranty and Condition as well as the Inspection of Property clauses.

Bid Problems
You cannot remove or delete a bid once it has been placed in the event that you change your mind. Your confirmed bid is a contract with DynaCorp that indicates your agreement to purchase the item if you have the winning bid.

However, if you select the wrong item or make a similar mistake during the bidding process, it is possible to fix things. Before you submit your bids, be sure to review the details of your items thoroughly in advance of confirming your bid. If you discover that you’ve made an error, contact our Customer Service team immediately and we will work with you to fix the situation.

Please be aware that no amendments can be made after the auction has closed, no exceptions. Should you have a problem, or need assistance, etc. please try to contact us at your earliest convenience.

If you encounter payment problems, such as a declined credit card, you will receive an automatic email notification. When you make a bid, you agree to pay all deficiencies, collections, and other expenses associated with unpaid accounts or abandoned items. Until payment is collected, your account will be suspended. In the instance that you receive notification of unsuccessful payment, please immediately contact Customer Service to update your payment information. It must be made with 24 hours. Remember that your bid is a binding contract. We will pursue payment, and nonpaying bidders will be banned from participating in future DynaCorp auctions. DynaCorp reserves the right to resell or remove items that are left unpaid or that are not picked up.

Finally, if an item on which you have placed a bid is unavailable for pickup, please notify our Customer Service team within a day (24 hours) of the specified pickup date and time. Items that are unavailable for some reason may be exchanged for a similar item or refunded. DynaCorp and the seller are liable only for the winning bid price, buyer’s premium, and applicable sales tax.